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JediKnightMark

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Weird account problem
replied on: 8/5/2003 12:39:47 AM

So I received an email from SOE about this problem. Here is an excerpt:

"We apologize, but there is nothing that we at Sony Online Entertainment
can do regarding your credit card not processing charges from our
company....Your financial institution
most likely places your credit card request in a queue where it waits
behind other cards to get confirmation request ahead of yours. This will
delay the amount of time it would take for your signal. If you choose to
use the card late in the evening or early in the morning during low
volume periods your chances of getting a confirmation success should
increase.

However, there are a few common mistakes customers make that causes
trouble in validating credit cards through Sony Online Entertainment.
Make sure your billing address matches the address your credit card
company has on file for you. Also, please verify that the expiration
date is correct. (Please note, the online example has a / shown in the
date field, but should not be used. Just enter the numbers with no
spaces or other characters.) If you still have problems, you'll
probably need to contact your Credit Card Company or bank."

Guess mister public service rep decided that my email wasn't good enough to actually read. If he had done so, maybe he would have figurd out that 1) all the above info is useless and, the reason for that is, 2) I've been registered from day 0.

Talk about a total waste of time! 2 days w/o SWG and counting....

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